Frequently Asked Questions

⭐ Shipping & Orders
📦 Where do you ship?
We currently ship Australia‑wide. International shipping isn’t available yet.
🚀 How long does shipping take?
Orders typically arrive within 5 business days, depending on your location.
💳 Can I change or cancel my order?
Reach out ASAP and we’ll do our best to help before it ships.
💸 Is shipping refundable?
Shipping costs are non‑refundable, even if you return your order.

⭐ Returns & Exchanges
🔄 Can I return my order?
Yes — you’ve got 30 days to send it back for a refund.
📩 How do I start a return?
Just reach out and we’ll send you a free return slip.
💰 When will I get my refund?
As soon as your return is processed.

⭐ Sizing & Care
📏 How do I find my size?
Check out our Sizing Guide for measurement tips.
🧼 How do I care for my gear?
Gentle machine wash only — no harsh detergents.

⭐ Other Stuff
🐶 Can I send you pics of my cute dog?
YES. Always.
📩 How do I contact you?
Reach out anytime — we love hearing from you.