Refund policy
We want you to shop with confidence. That’s why we offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order.
Eligibility for Returns
- Items must be in their original condition – unworn and unwashed.
- Refunds are available for change of mind, defective items, or incorrect orders.
- Some items (such as final sale or custom products) may not be eligible for returns.
How to Return
- Initiate a Return – Contact us at contact@offgrayclothing.com with your order number to begin the process.
- Pack Your Item – If your packaging is still intact, feel free to reuse it. Otherwise, ensure your item is securely packed to avoid damage.
- Return Slip – We will provide you with a return slip for easy shipping.
- Ship It Back – Use a trackable shipping method to return your item to us.
Refund Process
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be credited to your original payment method.
- Please note that original shipping costs are non-refundable.
Exchanges
Need a different size or style? Let us know, and we’ll send out a replacement once we receive your returned item.
Contact Us
For any questions or assistance with returns, reach out to our customer support team at contact@offgrayclothing.com with your order number.