Shipping policy
At Off Gray Clothing, we strive to ensure a smooth and timely delivery process for all orders. Please read our shipping policy below for details on processing times, delivery options, and costs.
Order Processing
- All orders are processed and shipped the next business day after purchase.
- Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Provider
- We ship all orders via Australia Post, ensuring reliable and trackable delivery.
Shipping Rates & Delivery Times
- Shipping rates are calculated at checkout based on location and order size.
- Estimated delivery times vary depending on the shipping method selected at checkout.
- Once your order is dispatched, you will receive tracking details via email.
International Shipping
- We do not currently offer international shipping, but we are working on making this available soon. Stay tuned for updates!
Lost or Delayed Shipments
- If your order has not arrived within the estimated time frame, please check the tracking details provided.
- If a package is lost or significantly delayed, contact our support team at contact@offgrayclothing.com for assistance.
Changes & Address Updates
- Once an order has been processed, changes to the shipping address may not be possible. Please double-check your details before placing an order.
Contact Us
For any shipping-related inquiries, reach out to us at contact@offgrayclothing.com