FAQs

Frequently asked question?

1. What types of activewear do you offer?

We offer a diverse range of activewear designed for various activities, including:

  • Oversized T-Shirts

  • Bottoms: Leggings and shorts.

  • Sports Bras: High, medium, and low-impact options including bras and bralettes.

2. How do I choose the right size?

To find your perfect fit, please refer to our Size Guide. We provide detailed measurements for each size. If you’re between sizes or need further assistance, feel free to contact our customer service team for personalized advice.

3. What materials are used in your activewear?

Eco-Olympus: A top choice for gym addicts seeking superior compression made with Creora® Power-Fit from Korea. Creora, the world’s largest spandex/elastane brand providing support where needed. Perfect for heavier workouts & gym-related exercises requiring stronger compression & superior moisture-wicking. It has great body-enhancing properties, keeping the figure in shape during any workout.

Material made-up of:

  • 73% Recycled Polyester: Made from post consumer waste. Lightweight, durable, and moisture-wicking.

  • 27% Power-Fit Elastane: Allowing for a 4 way stretch.

4. How do I care for my activewear?

To keep your activewear in top condition, follow these care instructions:

  • Washing: Machine wash cold with similar colors. Use a mild detergent.

  • Drying: Tumble dry on low or hang dry. Avoid high heat to maintain elasticity.

  • Ironing: Avoid ironing directly on prints or logos.

5. Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of receipt. Items must be in their original condition: unworn, unwashed, and with all tags attached. For details on the return and exchange process, please visit our Shipping & Returns page.

6. What if I receive a faulty or damaged item?

First of all, sorry that this happened! If you receive a faulty or damaged item, please contact our customer service team within 7 days of receipt. We will provide instructions on how to return the item, and we’ll offer a replacement or a full refund. Return shipping for faulty or damaged goods will be covered by us.

7. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the link in that email.

8. Do you offer international shipping?

No, we currently don’t offer international shipping. We are working on it but for now we are only available in Australia.

9. What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay

  • AfterPay

10. How do I contact customer service?

You can reach our customer service team via:

11. Do you offer gift cards?

Yes, we offer gift cards in several different denominations. Gift Card

12. How do I stay up to date with new products?

Follow us on our socials and/or join our mailing list so you will receive updates.

13. How do I cancel or modify my order?

Once an order is placed, it is processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, changes may not be possible once the order has entered the shipping process.

14. Are your products eco-friendly?

We are committed to sustainability and are actively working to reduce our environmental impact. Many of our products use eco-friendly materials and packaging.

15. Can I find your products in physical stores?

Currently, our products are available exclusively through our online store.

For any other questions or concerns, please don’t hesitate to contact us. We’re here to help! contact@offgrayclothing.com